Client Relationship Manager
The Role
As an Indoor Client Relationship Manager, you will play a key role in supporting both our clients and our National Client Relationship Managers (CRMs). Working from a home-based environment, you will provide proactive account support, manage day-to-day client activity, and act as an essential link between customers, National CRMs on the road, and internal teams.
Job Type: Full Time
Location: 1 The Belfry, 4400 Parkway, Fareham PO15 7FJ
Key Responsibilities
- Manage and nurture relationships with existing clients, ensuring high levels of satisfaction
- Act as the main point of contact for day-to-day client communications
- Provide proactive account support to National CRMs while they are on the road, ensuring continuity of service
- Support National CRMs with client queries, reporting, follow-ups, and issue resolution
- Gain a strong understanding of each client’s needs and business objectives
- Monitor customer activity and performance, identifying trends, issues, and opportunities
- Analyse data to support account growth and continuous improvement
- Resolve escalated issues efficiently and help prevent recurrence
- Collaborate with internal teams to meet client and business requirements
- Maintain detailed knowledge of AGL’s products and services
- Manage client expectations in a professional and proactive manner
- Support clients via phone, email, online meetings, presentations, and screen sharing
- Assist the Customer Experience team during peak periods or periods of absence
About You
- Previous experience in a client relationship, account management, or customer service role
- Strong communication skills, both written and verbal
- Confident building and maintaining relationships remotely
- Highly organised with excellent time-management skills
- Analytical, proactive, and solutions-focused
- Comfortable working independently in a home-based role
- Experience using CRM systems and Microsoft Office (or similar tools)
Experience within logistics, carrier management, or a service-led industry would be advantageous but is not essential.
What We Offer
- Competitive salary of £30,000 per annum
- 25 days holiday plus bank holidays
- Monthly employee recognition scheme
- Indoor role (no client travel / Hybrid Working from Whiteley Head Office & Home)
- Supportive team culture within a growing, ambitious business