At a Glance – How We Use Your Data
Agile Global Logistics Group Ltd ("AGL") processes personal data to provide logistics and technology services to our clients.
Who this notice applies to:
- Clients and prospective clients
- Employees and representatives of our client organisations
- Individuals whose data is processed as part of our services (e.g. senders and recipients of shipments)
What we use personal data for:
- Delivering shipment, logistics, and technology services
- Managing client accounts and relationships
- Processing payments and fulfilling contractual obligations
- Maintaining system security and improving our services
How we collect personal data:
- Directly from clients and business contacts
- Through our systems and platforms
- From third parties involved in service delivery (such as logistics providers)
Our role:
- We act as a data controller for our own business activities
- We act as a data processor when handling shipment and delivery data on behalf of clients
Who we share data with:
We share personal data with trusted partners (such as carriers and IT providers) only where necessary to deliver our services and fulfil contractual obligations. We do not sell personal data.
Your rights:
You have rights under data protection law, including access, correction, and objection to processing.
Contact: GDPR@teamagl.com
This section provides a summary only. Please read the full Privacy Notice below for more detailed information.
1. Introduction
Agile Global Logistics Group Ltd (“AGL”, “we”, “our”, “us”) is committed to protecting and respecting your privacy.
This Privacy Notice explains how we collect, use, and protect personal data relating to:
- Clients and prospective clients
- Representatives of client organisations
- Individuals whose personal data is processed in connection with our services
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
AGL acts as both a data controller and a data processor, depending on the nature of the personal data being processed.
- We act as a data controller for our own business purposes (e.g. account management and marketing)
- We act as a data processor when handling shipment data on behalf of our clients
Important: In relation to shipment data (including sender and recipient information), our clients act as the data controller and AGL acts solely as a data processor.
Registered address:
Agile Global Logistics Group Ltd
1 The Belfry, 4400 Parkway
Whiteley, Hampshire, PO15 7FJ
Contact: GDPR@teamagl.com
3. What Personal Data We Collect
Client and Business Contact Data
- Name
- Username
- Job title
- Email address
- Telephone number
- Postal address
- Date of birth
- Company information
- Bank details and payment information
Service and Operational Data
- Shipment details
- Delivery and tracking information
- Signature of recipient
- GPS location at delivery
- Sender and recipient details
- Platform usage data
Technical Data
- IP address
- System access logs
- Communications data (e.g. emails, support queries)
- Cookies and analytics data (where applicable)
We do not intentionally collect special category data and request that such data is not provided unless strictly necessary.
4. How We Collect Your Data
- Directly from you or your organisation
- Through contractual engagement
- Via our systems and platforms
- Through communications (email, phone, support requests)
- From third parties involved in service delivery
Where we receive personal data indirectly (e.g. recipient data provided by our clients), our clients are responsible for providing privacy information to individuals where required. We may also make this Privacy Notice available via our website or other channels.
5. Why We Process Personal Data (Lawful Basis)
| Data Type | Purpose | Lawful Basis |
|---|
| Contact details | Account management | Contract |
| Shipment data | Delivery services | Contract |
| Tracking & GPS | Proof of delivery | Legitimate interests |
| Financial data | Payment processing | Contract / Legal obligation |
| Technical data | Security and system integrity | Legitimate interests |
| Marketing data | Communications | Consent |
Where we rely on legitimate interests, we ensure that our processing is necessary, proportionate, and does not override individuals’ rights.
6. How We Use Your Data
- Deliver logistics services
- Provide customer support
- Manage client relationships
- Improve services and systems
- Communicate with clients
- Comply with legal obligations
7. Sharing Personal Data
- Logistics and carrier partners
- IT and cloud service providers
- Software providers
- Professional advisers
- Regulatory authorities
All third parties must process data securely and in line with UK GDPR.
8. International Transfers
Where required, data may be transferred outside the UK using safeguards such as adequacy decisions or Standard Contractual Clauses. Further details are available on request.
9. Data Security
- Secure infrastructure
- Access controls
- Encryption
- Monitoring and incident management
- Staff training
10. Data Retention
We retain personal data only as long as necessary.
- Shipment data: up to 6 years
- Financial records: 6 years
11. Your Rights
- Access your data
- Correct inaccuracies
- Request deletion
- Restrict or object to processing
- Data portability
- Withdraw consent
- Lodge a complaint with the ICO
12. Exercising Your Rights
Email: GDPR@teamagl.com
We respond within one month. We may request clarification where needed.
13. Complaints
If you are not satisfied, you can contact the Information Commissioner’s Office via ICO website.
14. Changes to This Notice
We may update this Privacy Notice periodically. Updated versions will be made available on our website.
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