Reverse logistics simplified for today’s eCommerce reality
Returns are now a standard part of modern commerce and the way they are handled has a direct impact on customer satisfaction, cost control and stock recovery. AGL provides parcel returns solutions that help businesses manage reverse logistics smoothly, keeping the process simple for customers and efficient for your team.
UK Nationwide
Pre-approved Returns
Booked Collections
Tracked Returns
Supporting returns Nationwide
Our reverse-logistics service is Nationwide, aligning with your product type, volumes and customer promise. Options can include pre-approved return labels, booked collections and tracked return services, giving customers confidence while maintaining visibility for your operations team.
Reduce the cost and
friction of returns
AGL helps you reduce the cost and friction often associated with returns by streamlining the workflow from initiation to receipt. We can support processes that route parcels back to a nominated location for inspection, refurbishment, restocking or onward movement, depending on your internal operation.
Creating a strong
returns experience
Clear tracking and proactive communication are central to a strong returns experience. We provide visibility on return status so you can manage refunds and exchanges with fewer delays, while our team remains on hand to resolve any carrier issues quickly.
Returns solutions built around your business
The returns journey can be fully tailored for your business using a branded URL and supporting images, creating a seamless and familiar experience for the end customer. Flexible order validation options can be applied, using an order number, tracking number, postcode, email address or a combination of these, while return reason codes are captured and recorded against each return for full visibility and reporting.
Return service mapping allows you to control which services are displayed and offered, maintaining both choice and governance, and notifications can be switched on or off for key milestones including return creation, drop-off or collection and final delivery. In addition, we offer both API connectivity and a backend returns booking feature to support integration and operational flexibility.
Return service mapping allows you to control which services are displayed and offered, maintaining both choice and governance, and notifications can be switched on or off for key milestones including return creation, drop-off or collection and final delivery. In addition, we offer both API connectivity and a backend returns booking feature to support integration and operational flexibility.
Why businesses choose AGL
Tracked Visibility
Returns services with tracked
visibility from customer to receipt.
Pre-approved Workflows
Return label options including
pre-approved and simple workflows.
pre-approved and simple workflows.
Customer Satisfaction
Collection options to reduce customer
friction and improve satisfaction.
Reverse Logistics
Reverse logistics for inspection, restocking or onward shipping.
Reporting & Visibility
Reporting and visibility to support
faster refunds and exchanges.
Flexible Returns
Flexible returns solutions designed around your business.
Our Clients
AGL are proud to be trusted by some of the world’s most recognisable brands and associations.
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