Staff Spotlight: Rebecca Promoted to Customer Experience Desk Supervisor

We’re thrilled to celebrate the promotion of Rebecca to the role of Customer Experience Desk Supervisor here at AGL!

Rebecca‘s promotion is a well-earned recognition of her unwavering dedication to our diverse client base and her deep knowledge of the carrier network and our innovative multi-carrier platform, Clearview. Her progression within the company reflects both her professional growth and her commitment to delivering excellent service.

Reflecting on her new role, Rebecca shared:

“The expansion of my role to Customer Experience Desk Supervisor has been welcome at a time when we are busier than ever. I’ve enjoyed embracing the added responsibility and continue to develop my skills in a fast-paced environment, supported by an experienced Senior Leadership Team.”

She also added:

“As AGL continues to grow, my role has a greater emphasis on Customer Experience and ensuring seamless communication between customers and carriers. It’s an area I’m passionate about, especially now, as I take on the added responsibility of supporting the team and maintaining our high standards.”

Mark Jones, AGL CEO comments:

“Rebecca is a very talented member of Team AGL, she has all the attributes we value; excellent customer service with an insatiable willingness to learn. Rebecca’s promotion further strengthens our first-class Customer Experience team.”

Rebecca‘s drive, professionalism, and attention to detail make her a fantastic fit for this new leadership position. Please join us in congratulating her on this exciting next step in her journey with AGL.